About RACHAEL

Rachael Roller was born in Topeka, KS and resided there until college. She then moved
to Pratt, KS to pursue her associate’s degree in psychology and played on the women’s
soccer team. Rachael recently relocated to Paw Paw, Michigan. She has a 3 year old
son named Simeon. She loves sporting events and soccer is her favorite. Her favorite
teams to watch in sports are the Kansas Jayhawks and the KC Royals.

John Scott Insurance Agency ROLE

Rachael’s role at JSI is the Leader of First Impressions.

Fun FACTS

• Rachael’s favorite color is blue.
• Her favorite bands are Bon Iver and The Lumineers.
• She loves going to sporting events and concerts.
• Her biggest fear is tornados.
• In college, she was the captain of the women’s soccer team.
• She loves hiking and walking nature trails.

About BAILEY

Bailey is originally from the Kalamazoo, MI area.  She went to Western Michigan University and has a BBA in Marketing.  Bailey also took classes towards a second degree in English and Creative Writing.  She moved to Buchanan in 2017 and loves living in the country because of all the wildlife!   She enjoys fishing, golfing, reading, and spending time outdoors in the summer.

John Scott Insurance Agency ROLE

Personal Protection Leader

Fun FACTS

• Loves cats and currently has a 13-year old sassy girl named Priscilla, rescued from a barn at 7 weeks old.
• Huge fan of sports including golf, basketball, and especially Notre Dame football.

About HANNAH

Hannah was born and raised in the Midwest and currently lives in Niles, Michigan with her husband. She went to Grand Rapids Community College and previously worked as a medical scribe and transcriptionist in Oncology.

John Scott Insurance Agency ROLE

As Leader of First Impressions, Hannah’s role at the John Scott Insurance Agency is to serve as the first point of contact “Making It A Great Day!” for our valued clients, while also assisting withmarketing responsibilities and other customer loyalty services.

Fun FACTS

• Loves family and her German Shepherd.
• Enjoys kayaking, golf and vegetarian recipes.

About DANA

Dana grew up in Cleveland, Ohio, and has a Bachelor’s degree from Bethel College. Dana has been a Dowagiac resident since 2004 and lives with her two kids.

John Scott Insurance Agency ROLE

Dana’s role at JSI is the Executive Operations Leader and accountant.

Fun FACTS

• Dana enjoys spending time with extended family in Cleveland
• She has three cats.
• She loves Pride & Prejudice and The Hunger Games

About PATRICIA

Patricia grew up in New York and moved to the Midwest 21 years ago. Currently lives in Osceola, Indiana with her husband and two children. Patricia has worked in the Insurance Industry for a total of 18 years..

John Scott Insurance Agency ROLE

Patricia’s role at the John Scott Insurance Agency is as a Personal Protection Leader. She works with clients to protect all of their assets with the right coverage for the best price.

Fun FACTS

• Treasures Family time
• Loves Watching son play Trumpet in Marching Kingsmen
• Enjoys having fun with Friends

About OLIVER

Oliver grew up locally in Edwardsburg, Michigan on Juno Lake. He currently lives in Elkhart Indiana with his lovely wife Zoe. He loves being outdoors and is an avid cyclist (both road and mountain bike). He has worked in the bike industry for eight years before coming to John Scott. He is excited about the new opportunity.

John Scott Insurance Agency ROLE

At John Scott Insurance, Oliver is a Commercial Lines Advisor.

Fun FACTS

<li I race cyclocross every fall on my fat bike.
• I’ve recently taken up fly fishing locally for trout, steelhead, and salmon
• I’ve an avid University of Michigan fan but I married an Ohio State fan

About NICOLE

Nicole was born and raised in South Bend/Mishawaka area. She graduated from Elkhart Christian Academy and then went on to receive her criminal justice degree from Indiana University. She spends most of her time with her wonderful two kids and her two dogs. She is currently licensed in Life Insurance.

John Scott Insurance Agency ROLE

At John Scott Insurance, Nicole is an Agent in Training.

Fun FACTS

• Kick boxes 4 days a week
• Volunteers at Refurbished Pets of Southern Michigan
• Previously owned a cupcake company called Toles Cupcakes

About BRIAN

Brian is a native of Central Kentucky but has called Southwest Michigan home for the past 20 years.  He is a father of three beautiful girls, Olivia, Ansley and Aubrey. Brian is a competitive age group triathlete and is currently training for his first full Ironman in 2018.

John Scott Insurance Agency ROLE

At John Scott Insurance, Brian is a Commercial Lines Advisor.

Fun FACTS

• Diehard University of Kentucky Basketball fan
• Enjoys watching his girls compete in their different sporting and band events
• Being able to travel and find unique places to dine

About DAWN

Dawn has lived in Northern Michigan her entire life, growing up on a cherry & apple farm. She currently lives in Maple City with her best friend Jeff. Her son is a senior at Ohio State University and an integral member of the Buckeye’s baseball pitching staff.

She loves living in an area of the country where she can enjoy the various seasons.  Dawn is able to spend most of her time outside on the water, hiking scenic trails, or skiing down the white wintery slopes.  For over 30 years, she has contributed her leadership skills to her community by coaching ski racing to local young athletes.

John Scott Insurance Agency ROLE

Dawn is a Senior Personal Lines Leader and advises the high value clients for both the Dale Rifenberg and John Scott office locations.  She is also very involved in the training of other staff members and is currently expanding her knowledge of business insurance risks.

Fun FACTS

• Enjoys cheering her son on at games and supporting him in life
• Loves creating fabulous dishes
• Avid flower garden enthusiast

About ALYSSA

Alyssa grew up in the small Southwest Michigan town of Sister Lakes. She enjoys four wheeling and dirt biking on Off Road Vehicle trails in Baldwin, Michigan and spending time engaging in outdoor activities. She currently lives in Buchanan, MI and received her associate’s degree from Southwestern Michigan College in 2015.  Alyssa currently licensed in both Property/Casualty and Life insurance.

John Scott Insurance Agency ROLE

At John Scott Insurance, Alyssa is a Personal Lines Leader. She always delivers clients the best service available, getting them the greatest coverage.

Fun FACTS

• Loves spending time with several of her pets, especially her bunny… “Bubbles.”
• Avid Unicyclist (one wheel bike)
• Always ready for a new adventure

About KATELYN

Katelyn Deitzen was born in raised the small town of Vicksburg, Michigan. She had the privilege to travel abroad and spend a year in Poland through the Rotary Youth Exchange Program. She attended Michigan State University and received her Bachelors’ degree in Communication in 2014.  Upon graduating from ‘Sparty U’ she worked as an Office Manager of a  STEM school and then was the Operations Coordinator for a senior living corporate office in Indianapolis, IN. While in Indianapolis she adopted a lab/mastiff puppy, and named him Tank.  Joining the John Scott Insurance team has allowed her to move back to Michigan and to be able to spend more time with her family.

John Scott Insurance Agency ROLE

Katelyn’s role at JSI will include being the leader of day-to-day operations as well as the executive assistant to the company’s President.

Fun FACTS

• She rescued Tank as a 1 year old puppy. He has become her pride and joy
• Family time is very important to her
• She loves to travel and see new places

About BROOKE

Brooke was born and raised in Dowagiac where she currently resides. She enjoys spending time with family and friends, coaching softball, photography, and loves going to the movies.

John Scott Insurance Agency ROLE

Brooke’s role at John Scott Insurance Agency is coordinating all the social marketing, which includes updating social media sites and making sure clients are up to date on all agency information.

Fun FACTS

• Loves coaching Travel Softball
• I’m an only child
• Loves Notre Dame Athletics

About Ashley

Ashley Wood has lived in Michigan her entire life and is currently residing in Cassopolis with her husband, beautiful daughter Breelynn and her 2 dogs. She has worked as a paraprofessional for the last 9 years and is excited for this new venture with the John Scott Insurance team. Ashley loves to travel and recently made her first trip to Disney World in Orlando, Florida.

John Scott Insurance Agency ROLE

Ashley is the Leader of First Impressions. She is the receptionist/administrative support for the whole team. She is often the first voice you will hear on the phone or the first smile you see when visiting our office. She is responsible in making sure all calls and visitors get directed to the right Leader for the best help possible.

Fun FACTS

• Avid Detroit Lions fan and she enjoys participating in Fantasy Football (GO LIONS).
• Watching scary movies with her husband.
• Going to the Brookfield Zoo in Chicago. It is one of her favorite places to visit each year.

About KAYLA

Kayla lives in Paw Paw, Michigan with her cat. She is a hockey fan and also enjoys bowling as well as reading. Kayla graduated from Western Michigan University in 2015 with a Bachelors’ degree in Accountancy.

John Scott Insurance Agency ROLE

Kayla’s role at John Scott Insurance Agency is to provide executive administrative support and agency accounting.

Fun FACTS

• Kayla loves chicken nuggets
• Summer is her favorite season
• She can spout random Detroit Red Wings facts 24/7

About NIKKI

Nikki has lived in Michigan her entire life. Currently she lives in Galien with her 4 children. Her oldest is a junior at MSU and her other three attend Buchanan Community Schools. She loves all the seasons Michigan has to offer but summer is her favorite where you can find her spending her free time on the beach or Lake Michigan.

John Scott Insurance Agency ROLE

Nikki’s role at John Scott Insurance is being responsible advising Personal Lines clients, making sure they have accurate and appropriate coverage to keep them protected.

Fun FACTS

• I’m my kid’s biggest fan and enjoy attending all of their many sporting events
• Adores her two dogs – lab/weimaraner mix and pomapoo.
• Enjoy all kinds of music, especially new songs introduced by her 16-year-old son.

About KATIE

Katie has been married for seven years, and has 4 kids. Three of her kids live at home with her. She enjoys watching ND football and hanging out with family and friends.

John Scott Insurance Agency ROLE

Katie’s role at the John Scott Insurance Agency is as a Personal Lines Advisor. She works with clients to protect all of their assets with the right coverage for the best price.

Fun FACTS

• Katie is a very young Grandma
• She loves to bake
• She loves to decorate for Halloween

About KODY

Kody hails from beautiful Holt, MI—GO RAMS! A graduate of Western Michigan University—GO BRONCOS! and a die-hard Detroit Lions fan—GO LIONS! Recently married, he enjoys spending time with his beautiful wife Sara, and outdoors activities, especially hunting and fishing. Kody joined the agency after spending his post-college years in politics. He has a strong desire to keep serving his community.

John Scott Insurance Agency ROLE

At John Scott Insurance Agency, Kody is a Commercial Lines Advisor and specializes in farms. A classic team player that always puts the clients’ needs first.

Fun FACTS

• Majored in International Relations and Comparative Politics
• Former Greco-Roman wrestling State Champion
• Should have been a cowboy

About MATT

Matt received his Bachelor’s degree from Grand Valley State University in Allendale, Michigan. After a brief career in education, he came to John Scott over thirteen years ago. Matt lives in South Bend, Indiana with his wife Alison, daughters Emily (12), and Avery(9).

John Scott Insurance Agency ROLE

Here at John Scott Insurance Agency, Matt is a Commercial Lines Advisor and Director of Technical Services.

Fun FACTS

• Avid outdoorsman
• University of Michigan and Chicago Cubs fan
• Especially enjoys hunting, coaching his kids, and playing other sport activities

About AMY

In 1993, after graduating Magna Cum Laude in Finance at Western Michigan University, Amy joined her father Richard Scott to work in the agency. In 2002, Amy became a third generation owner and has enjoyed a twenty three year career as the agencies lead commercial lines Risk Manager. She has served on the Advisory Board of Hastings Mutual Insurance Company for several years and is recognized as a top producing agent.

Amy and her husband Todd, live in Niles, Michigan, with their children Maris (21, Western Michigan University), Brock (20, Northwood University), Mason (15), Dominic (13), and Isabella (6).

John Scott Insurance Agency ROLE

In addition to being the company Vice President, Amy is also the leader of the Commercial Lines and High Value Client Departments. Her daily activities include providing expertise and advice to help clients make educated decisions regarding their Insurance Risk Management program.

Fun FACTS

• Loves spending time with her friends and family
• University of Notre Dame follower

About TODD

Todd graduated from the College of the Ozarks in Branson, Missouri and was co-captain of the Ozarks baseball team. He then attended the Western Michigan University where he earned his Masters’ degree, and completed all course work towards a doctorate degree at Andrews University in Berrien Springs.

Prior to purchasing the agency in 2002 he served as an assistant baseball coach at the University of Notre Dame and Holy Cross College, and was a Principal at a local Middle School.

Todd and his wife Amy, live in Niles, Michigan, with their children Maris (21, Western Michigan University), Brock (20, Northwood University), Mason (15), Dominic (13), and Isabella (6).

John Scott Insurance Agency ROLE

Todd handles the day to day operations and is in charge of leading agency growth.

Fun FACTS

• Avid fan of the New York Yankees and the University of Notre Dame.
• Reads one business/leadership book a month.
• Loves spending time with his family.